Frequently asked questions
At FRANDSY™, we are excited to offer free worldwide shipping on all orders. Every shipment comes with a tracking number, and if you pay with PayPal, a PayPal tracking number, to ensure you can follow your order from our warehouse to your doorstep.
We strive to deliver your products within the following estimated timelines after your order has been processed:
These are estimates and actual shipping times may vary. We work diligently to ensure your order arrives as quickly as possible.
All orders are subject to a processing time of 1-3 business days. During peak periods, processing times may extend beyond this range.
FRANDSY™ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
For more detailed information on shipping or if you have any questions, please don't hesitate to contact us. Our team is dedicated to ensuring a smooth experience with FRANDSY™.
Click here:
You will receive a tracking number via email once your order is dispatched. This tracking number, along with your order details, can be used to track your shipment through our courier's website.
If you have any issues tracking your order, please contact us at support@frandsy.com for assistance.
We accept returns within 30 days of purchase if the item is in its original condition and packaging. Some items may not be eligible for return, such as personalized items. Please contact our customer service at support@frandsy.com for return instructions and more information on our return policy.
You can email us at support@frandsy.com where our customer service team will be happy to help you with whatever you need!
If you need to change or cancel your order, please contact us as soon as possible at support@frandsy.com.
While we can't guarantee that we'll be able to accommodate your request, we will do our best to make any changes before your order ships. Once an order has been dispatched, we're unable to make any changes.